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Payment and return & refund policy

RETURN POLICY

Last updated October 31, 2020


 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at contact@ishirtoi.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:


 

Ishirtoi Store
 

Attn: Returns

RMA #

17224 S. Figueroa Street

H7528

Gardena, CA 90248

United States

Please note, that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, $10.00 will be deducted from your return to cover shipping charges.

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifty-seven (57) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned or exchanged:

 

     ā—     Goods that are not faulty and customized to the client's specification cannot be returned or exchanged as they are produced to the customer's requirements. A proof is supplied before production starts and once this has been signed off by the client A4 Apparel cannot be held liable for any mistake made by the customer. We are unable to offer a refund or exchange if blank garments are not returned unopened and in their original packaging unless they are deemed to be faulty.


 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

 

     ā—     If we concur that the goods are faulty they must be returned to us within 2 weeks. Return delivery charges and the risk of loss or damage to the goods being returned are the responsibility of the client until they have been received by us. We recommend a recorded-delivery service is used when returning goods to us. We will only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error. Where we collect an item from you, we reserve the right to recover the costs of collection from you.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

1 (815) 680-5128

contact@ishirtoi.com

Ishirtoi Store
Ishirtoi Store
Business ID: 17021334
US Warehouse: 5520 Glades Cut-off road. H7528 Fort Pierce, FL 90248 United States
Office: 17224 S. Figueroa Street H7528 Gardena, CA 90248 United States
Phone: +1 (815) 680-5128
Email: contact@ishirtoi.com - Email reply within 24h
Help Center
Customer Service:
Phone: +1 (815) 680-5128
Email: services@ishirtoi.com - Email reply within 24h
Service Hours:
6:00 am - 8:00 pm
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